We at IndoSattva are committed to providing high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, please read our return and refund policy below:
1. Returns
- We accept returns only if the product is damaged, defective, or incorrect.
- Items must be returned in their original packaging, unused, and in the same condition as received.
- You must request a return within 7 days of receiving the product.
2. Refunds
- Once we receive the returned item, we will inspect it and notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and credited back to the original payment method.
3. Exchanges
- If you receive a damaged or incorrect product, we will replace it at no additional cost.
- Please contact us with order details and images of the damaged product.
4. Non-Returnable Items
- Opened or used products.
- Items without original packaging.
- Items purchased on clearance or promotional sales (unless damaged).
5. How to Initiate a Return?
To start a return or refund process, please follow these steps:
- Email us at info@indosattva.com with your order number and reason for return.
- Attach clear images of the product and packaging.
- Our support team will guide you through the return shipping process.
For any further assistance, feel free to contact our customer support team.